Return Policy

WE ARE HERE TO HELP.  

Returns
First Return and Exchange is FREE. 

Altered items are final sales and non-returnable.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. 

If you would like to start a return, email us within 30 days at charles@cottonthefirst.com. We will provide you the shipping label for your return. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days. 

Exchanges
We will replace items and honor the shipping if they are defective or damaged upon receipt. If you need to exchange it, first fill out the form below or send us an email at charles@cottonthefirst.com