Free Shipping on all orders
We currently offer shipping within the US only.
What happens after your order is placed? (UPDATED AS OF MARCH 16th, 2020 due to COVID-19 situation)
1. Order confirmation will be sent to your email immediately.
2. Order will take additional 2 business days for processing.
3. Once your order has shipped, you will receive the USPS tracking number via email. Your order will be shipped from our downtown San Francisco studio and will be delivered within 1-4 business days based on the distance from San Francisco.
Return Policy
First return and exchange is FREE. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Altered and Embroidered items are final sales and non-returnable.
If you would like to start a return, email us at charles@cottonthefirst.com. We will provide you the shipping label for your return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
Exchanges
We will replace items and honor the shipping if they are defective or damaged upon receipt. If you need to exchange it, first fill out the form below or send us an email at charles@cottonthefirst.com
