DETAILS
We offer FREE SHIPPING to USA addresses only.
What happens after your order is placed?
1. Order confirmation will be sent to your email immediately.
2. For Shirt order: If received by 3pm pacific time, we will ship the order out the same day, otherwise the order will ship on the next business day.
For Face Mask order: please refer to the ship date above the add to cart button. Please be patient as we make each mask to order from our shirt fabrics and we don’t hold stocks.
For Bundle order: we ship the shirt and the face mask together when the face mask is finished.
3. Once your order has shipped, you will receive the tracking number via email. Your order will be shipped from our downtown San Francisco studio and will be delivered within 1-4 business days based on the distance from San Francisco.
Return Policy
We have extended returnable period to 30 days. Return or exchange postage is on us. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Face Masks, Altered, Embroidered items, as well as Gift Cards are final sales and non-returnable.
If you would like to start a return, email us at charles@cottonthefirst.com. We will provide you the shipping label for your return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
Exchanges
We will replace items and honor the shipping if they are defective or damaged upon receipt. If you need to exchange it, first fill out the form below or send us an email at charles@cottonthefirst.com
Like all of the other shirts, these are amazing. Comfortable. Fit well. And look amazing.
This was nicely made and it fits like a glove. Thanks.
Charles S, Designer and Founder of Cotton the First
Until April of 2020, Charles has been designing shirts, but then his life changed since the release of his face masks. A sewing machine is now his new best friend as he cuts and sews every single mask for you. The design you see here is unlike other masks, the mask keeps structure and it’s so durable and loved by the community across the US.
On May 13th, 2020, Charles’ initiative was featured in San Francisco Chronicles, you can read more here.
At over 1,500 masks in, 750+ hours spent, $4500 donated to Give2SF Relief Fund as well as ACLU. He always gives everything he does his very best. He adds, “We will get back to wearing our cool button down shirts out and about again. But for now, I want to help and this is how I’m helping.”
